Customer Service & Help
Free Reads! Check out The Cheeky Changeling -- our free ezine! Available monthly. And what could be better than a free Changeling online magazine? Free stories in our free magazine!
Help! I can't access my account!
From the login page, click Forgot your password? Click Here
You will need access to the email address associated with your account. Choose a password of more than 10 characters with at least one number (1, 2, 3, etc.) and one special character (for example $ or @ or #) and one Capital Letter.
If you don't remember your login name or you don't have access to the email you used to create the account, or for any other issues, please use the Contact Us form and we'll be glad to help! In the event that you are unable to access your original account, we can manually update your email address if necessary.
Please do not make multiple accounts. You will not be able to access previously purchased books from another account.
How do I read Changeling e-books on my Kindle?
You can use the “Email this book to myself” feature on your Changeling account page to email files directly to your Kindle or other mobile device. Be aware that any document sent to you by service.changelingpress@yahoo.
To approve the sender's e-mail address:
1. Sign-in to your Amazon account
2. In Amazon's search bar, search "Personal Document Settings Kindle Email List"
3. Under Personal Document Settings Kindle Email List, click Personal Document Settings
4. Under Approved Personal Document E-mail List click Add a new approved e-mail address and enter service.changelingpress@yahoo.
Note: You can also download purchased books from your Changeling account to your computer, then use Send to Kindle to send books directly to your Kindle or Kindle for iPad, Android, etc.
Help! I bought the wrong file type!
On your Changeling account download page, you will be asked to choose a file type to download. If you downloaded the wrong file type, or change devices and need a different file type, redownload the file in the file type you need.
Help! My download link has expired!
Download links are good for 30 days. To renew an expired link please use the Contact Us button for assistance. Please give us twenty four hours to respond to your request. All your book download links will be made available to download for the next 30 days in any currently available file type.
Help! I have a Kindle! What happened to Mobi files?
Kindle no longer supports or opens Mobi files. The Kindle App will only accept ePub and PDF files (You can still read any Mobi file you already loaded to your Kindle, but you can't add new Mobi files). If you download the wrong file type or change devices and need a different file type, you can redownload the file in the type you need.
On your Changeling account download page, you will be asked to choose a file type to download. Kindle and Kindle App users should download ePub files.
Kobo, Nook, iPads, iPods, iPhones, and any devices using the iTunes app will also read e-pub files. Adobe Reader is available as a free download from Adobe. Click to get Adobe Reader.
Still not sure what format will work best for you? Check out our latest Encounters in our FREE Cheeky Changeling e-zine and download FREE stories -- available in our most popular formats. https://changelingpress.com/ezine/
Why do I need to open an account to buy e-books from Changeling Press?
Your Changeling Press account allows you to access your shopping history and in the case of an emergency helps us reissue lost books. Your credit card information is never stored in your account or anywhere else on our site.
How can I leave reviews for books I buy at ChangelingPress.com?
Our review coordinator looks for reviews on Goodreads to post to our site. Want to make sure she sees yours? Use our Contact Us button and send us a link to your review. Random reviews are chosen to post to ChangelingPress.com book pages.
To find an author at Goodreads, Google the author's name + Goodreads:
(Example)
Search: Shelby Morgen Goodreads
Get: goodreads.com/author/show/16156.Shelby_Morgen
Help! I can’t open my ADOBE/PDF file!
Make sure you have the Adobe Acrobat Reader installed. Our files are backwards compatible through Adobe Acrobat Reader Version 6. Older readers may not be supported in all operating systems. Download the newest version of Adobe Acrobat Reader. You can also use alternative products that open a range of book files, such as Icecream Ebook Reader, available as a free download.
How do I buy a Gift Certificate?
You may purchase an account credit -- Buy Credit -- and use the contact us page to let us know what account you want credited with your gift. Please be sure to include the recipient’s name/names, amount/s and email address/s. If the recipient doesn’t currently have a Changeling account, we’ll set up a temporary account for them. Unclaimed Gift Certificates will be credited back to your account.
Is there a minimum I have to buy?
There is a $1.00 minimum credit card transaction limit.